Summary of report content
Healthwatch undertook an Enter and View visit to Headingley Court care home which is for younger adults (18-65) with physical disabilities.
On entry there is a suggestion box and supplies of blank feedback forms for use by residents and visitors.
There is also a card system in operation for residents that distinguishes whether they are on the premises or not.
The main corridor linking the rooms was wide and has handrails in a contrasting colour for ease of recognition.
There was a notice board that was uncluttered and contained a lot of relevant information for residents and relatives.
One wall of the corridor had a large tree painted on it and on the branches were pictures of all the staff with their names and roles. This included all staff both clinical and none clinical. There was also a chalk board that residents could write their thoughts on, inspirational quotes etc.
signage in the home was clear and signage suitable for residents with a visual impairment was also used in accompaniment with traditional signage.
There is a large board on the wall incorporating a clock and details about the date and the weather.
The games room and lounge were well stocked with activities.
The resident’s rooms have their names and pictures on them.
The residents have a lot of personal choice about who undertakes care activities for them, when they get up and go to bed, and where meals are served
Residents are encouraged to be as independent as possible.
All interactions Healthwatch Doncaster witnessed between residents and staff were very good.
The residents all seemed happy and there was a very upbeat atmosphere.
There was a good choice of food available.
There were plenty of activities available including many outside the home.
The complaints procedure was available in an easy read format as well as the traditional version. Both were prominently displayed on the notice board.
The only recommendation was to improve the resident’s toilet just through reception to enable the residents to use the toilet unassisted.