Enter and View Headingley Court

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Summary of report content

Healthwatch undertook an Enter and View visit to Headingley Court care home which is for younger adults (18-65) with physical disabilities.

Findings

On entry there is a suggestion box and supplies of blank feedback forms for use by residents and visitors.

There is also a card system in operation for residents that distinguishes whether they are on the premises or not.

The main corridor linking the rooms was wide and has handrails in a contrasting colour for ease of recognition.

There was a notice board that was uncluttered and contained a lot of relevant information for residents and relatives.

One wall of the corridor had a large tree painted on it and on the branches were pictures of all the staff with their names and roles. This included all staff both clinical and none clinical. There was also a chalk board that residents could write their thoughts on, inspirational quotes etc.

signage in the home was clear and signage suitable for residents with a visual impairment was also used in accompaniment with traditional signage.

There is a large board on the wall incorporating a clock and details about the date and the weather.

The games room and lounge were well stocked with activities.

The resident’s rooms have their names and pictures on them.

The residents have a lot of personal choice about who undertakes care activities for them, when they get up and go to bed, and where meals are served

Residents are encouraged to be as independent as possible.

All interactions Healthwatch Doncaster witnessed between residents and staff were very good.   

The residents all seemed happy and there was a very upbeat atmosphere.

There was a good choice of food available.

There were plenty of activities available including many outside the home.

 The complaints procedure was available in an easy read format as well as the traditional version. Both were prominently displayed on the notice board.

Recommendations:

The only recommendation was to improve the resident’s toilet just through reception to enable the residents to use the toilet unassisted.

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General details

Report title 
Enter and View Headingley Court
Local Healthwatch 
Healthwatch Doncaster
Date of publication 
Wednesday, 30 October, 2019
Date evidence capture began 
Wednesday, 25 September, 2019
Date evidence capture finished 
Wednesday, 25 September, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Complaints procedure
Decor
Food and nutrition
Health and safety
Holistic support
Lifestyle and wellbeing
Quality of care
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Healthwatch reference number 
Rep-4986

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

Types of disabilities 
Not known
Types of long term conditions 
Not known
What type of pregnancy or maternity themes are included in the report 
N/A

Details of people who shared their views

Age group 
All people 18 and over
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.