Enter and view: Hazelwell Care Home

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Summary of report content

Healthwatch Wirral conducted an enter and view visit on Hazelwell Care Home, a privately run residential home providing residential and nursing care for up to 55 people. The visit was arranged as Healthwatch Wirral wished to visit to familiarise themselves with it. Observations by the Enter and View representatives included:  Hazelwell Care Home appeared to be a very pleasant, well run home with a good atmosphere and high standards of care.  The buildings and gardens were maintained to a very high standard and the internal décor and furnishings were finished to an exceptionally high standard.  Healthwatch were impressed that the home provides week long classroom based training and induction for newly recruited staff. Healthwatch Wirral made 5 recommendations:  Display Healthwatch ‘Your Voice’ leaflets to allow feedback to be gathered independently.  Continue forging good links with the local community.  Position handrails on both sides of the Main Entrance ramp.  Ensure that good signage is ordered and positioned to direct visitors to the main entrance. (Laminated signs could be used in the interim)  Install glass manifestation on patio glass verandas. By placing markings at strategic points on the glazing would make the glass clearly visible and could prevent accidents. The report includes a brief response from the provider.

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General details

Report title 
Enter and view: Hazelwell Care Home
Local Healthwatch 
Healthwatch Wirral
Date of publication 
Thursday, 22 September, 2016
Date evidence capture began 
Thursday, 22 September, 2016
Date evidence capture finished 
Thursday, 22 September, 2016
Type of report 
Enter and view
Key themes 
Access
Admission
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Decor
Food and nutrition
Health and safety
Lifestyle and wellbeing
Medication
Quality of care
Quality of catering
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Other information of note about this report 
Activity Coordinator
Healthwatch reference number 
Rep-5567

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Unannounced

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Unknown
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Service manager
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.