Enter and view: Hazelmere Lodge

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Summary of report content

This is an enter and view report conducted by Healthwatch Bucks 29 November, 2016. During the visit Healthwatch representatives spoke to 20 people, which included a mix of staff, residents and relatives. The visit was unannounced, though a two week window for the visit was given. Overall the home was found to be operating to an acceptable standard. There were mixed views with some good practice, but a need for greater continuity around use of agency staff and more trips outside. Recommendations were made as part of this report. A response from the home manager has been attached. Summary of recommendations: - Put up written menus in every unit and picture menus where residents live with dementia. - Ensure lounge chair cushions, perhaps cleaned by nightstaff, are put straight first thing in the morning. - Ensure residents are reminded about activities close to when they are about to occur especially if they are to take place in a different unit to the one they live in. - Encourage all staff to interact actively,not just reactively, with residents. - Ensure all toilets have accessible emergency pull cords. - Make use of the reminiscence resourcesat Bucks Libraries. - Remind those who have difficulty withtheir sightthat there are other options to paper books and newspapers such as reading on a tablet where print can be enlarged, subscribing to Talking papers and/or Calibre Audio Library or borrowingaudio books from Bucks libraries.

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General details

Report title 
Enter and view: Hazelmere Lodge
Local Healthwatch 
Healthwatch Buckinghamshire
Date of publication 
Tuesday, 29 November, 2016
Date evidence capture began 
Tuesday, 29 November, 2016
Date evidence capture finished 
Tuesday, 29 November, 2016
Type of report 
Enter and view
Key themes 
Building and facilities
Continuity of care
Food and nutrition
Health and safety
Quality of care
Quality of catering
Quality of staffing
Quality of treatment
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Other information of note about this report 
Meaningful Activities
Activity Coordinator
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.