Enter and view: Hawthorne Medical Centre Swindon

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General details

Report title 
Enter and view: Hawthorne Medical Centre Swindon
Local Healthwatch 
Healthwatch Swindon
Date of publication 
Friday, 28 September, 2018
Date evidence capture began 
Monday, 10 September, 2018
Date evidence capture finished 
Monday, 10 September, 2018
Type of report 
Enter and view
Key themes 
Access
Administration
Booking appointments
Building and facilities
Car parking cccess
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Decor
Digitalisation of services
Health and safety
Public involvement
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Other information of note about this report 
Good Practice
Healthwatch reference number 
REP-4432

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not known
If this work has been done in partnership, who is the partner? 
SAM
Primary research method used 
Observation
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Primary care services 
GP practice

Details about conditions and diseases

Types of disabilities 
Learning or understanding or concentrating
Types of long term conditions 
Learning disability

Details of people who shared their views

Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Does the information include public's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Doctors
Receptionists
Service manager
Does the information include other people's views? 
Yes
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Tangible Impact (cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.