Enter and view: Havering Court Care Home

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Summary of report content

Healthwatch Havering conducted an Enter and View Visit to Havering Court in February 2019. The home offers care for up to 51 residents with brain damage. The Healthwatch representatives made observations about the home and gathered feedback from 8 staff members and 2 relatives during the visit. 

The report found that the home was clean and tidy but the decor was bland and dated. Residents often had complex care plans that were assessed regularly. It was observed that the staff communicated with individual residents in their prefer method, for example, written communication or email. It was reported that the GP offered home visits on a weekly basis. Procedure for infection control were in line with best practice. Staffing levels were appropriate and bank staff were only used if they knew the home well. A physiotherapist and 3 activities coordinators were employed in the home. A range of activities were on offer, including arts and crafts, and visiting pets. Particular attention was paid to residents who were immobile or confined to their rooms, for whom individual visits were arranged. Relatives reported that they had been concerned about the hydration of their loved ones. The Healthwatch representatives suggested that fluid charts be kep in order to confirm that residents were receiving appropriate fluid levels. Staff report that they felt supported at the home and it was observed that they were happy and friendly.

Healthwatch Havering made a number of recommendations including that consideration be given to training senior carers that senior carers be trained to administer medication to patients to relieve pressure on nursing staff and offer medication in a timely manner. It was recommended that fluid charts be introduced to monitor hydration. The home should consider an external in-depth survey to explore the reasons for the negative results in their recent satisfaction survey. 

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General details

Report title 
Enter and view: Havering Court Care Home
Local Healthwatch 
Healthwatch Havering
Date of publication 
Wednesday, 22 May, 2019
Date evidence capture began 
Wednesday, 6 February, 2019
Date evidence capture finished 
Wednesday, 6 February, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health and safety
Information providing
Lifestyle and wellbeing
Quality of care
Quality of staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.