Summary of report content
Healthwatch North East Lincolnshire is the independent health and social care champion. Local Healthwatch is in place to gather the views and experiences of people accessing services, to use this information to influence decisions and to provide information and advice to the local community about health and social care services. These Enter and View visits are ‘announced’ visits where they notify the provider of their intention to visit. Healthwatch North East Lincolnshire visited Havenmere Health Care Limited on 05/09/2017. The summary of findings highlight: Case files were left in empty lounges; training matrix on notice boards had wrong dates on and was mostly out of date; residents were treated with dignity and respect; some staff were not aware about their training requirements; all residents appeared clean and well dressed; some doors that were meant to be locked were not. The report includes 5 recommendations and does include a response from the provider.Would you like to look at:
Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.