Healthwatch Derbyshire undertook an Enter and View visit to the Hartington Unit at the Chesterfield Royal Hospital on 6 February 2020 as part of a programme of visits to in-patient mental health wards. They spoke to 12 patients and 12 staff.
The report considers the location and external environment of the unit initial impressions, facilities for visitors and their involvement with their loved ones’ care, the décor and furnishing of the unit, cleanliness and hygiene, how the design meets the needs of patients, interaction between staff and patients, patients’ physical, social and mental welfare. The report also records instances of good practice observed on the different wards that make up the unit. In all wards, Healthwatch Derbyshire noted positive, caring interactions between patients and staff.
There were 23 recommendations in the report covering signage, visiting, improving the décor and facilities, information to patients, the quality of the food, medication, access to psychology and the safety of staff and privacy of patients.
The report includes a response from the provider outlining the changes made or being planned in response to the recommendations.
Enter and view: The Hartington Unit
Date evidence capture began
Thursday, 6 February, 2020
Date evidence capture finished
Thursday, 6 February, 2020
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Lifestyle and wellbeing
Quality of care
Quality of catering
Quality of staffing
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Secondary care services
Psychiatry/mental health (hospital services)
Types of long term conditions
What type of pregnancy or maternity themes are included in the report
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?
Tangible impact (not cost related)