Enter and view: The Hartington Unit

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Summary of report content

Healthwatch Derbyshire undertook an Enter and View visit to the Hartington Unit at the Chesterfield Royal Hospital on 6 February 2020 as part of a programme of visits to in-patient mental health wards.  They spoke to 12 patients and 12 staff.

The report considers the location and external environment of the unit initial impressions, facilities for visitors and their involvement with their loved ones’ care, the décor and furnishing of the unit, cleanliness and hygiene, how the design meets the needs of patients, interaction between staff and patients, patients’ physical, social and mental welfare. The report also records instances of good practice observed on the different wards that make up the unit. In all wards, Healthwatch Derbyshire noted positive, caring interactions between patients and staff.

There were 23 recommendations in the report covering signage, visiting, improving the décor and facilities, information to patients, the quality of the food, medication, access to psychology and the safety of staff and privacy of patients.

The report includes a response from the provider outlining the changes made or being planned in response to the recommendations.

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General details

Report title 
Enter and view: The Hartington Unit
Local Healthwatch 
Healthwatch Derbyshire
Date of publication 
Tuesday, 7 April, 2020
Date evidence capture began 
Thursday, 6 February, 2020
Date evidence capture finished 
Thursday, 6 February, 2020
Type of report 
Enter and view
Key themes 
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Information providing
Lifestyle and wellbeing
Quality of care
Quality of catering
Quality of staffing
Staff attitudes
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Secondary care services 
Psychiatry/mental health (hospital services)

Details about conditions and diseases

Types of long term conditions 
Mental health condition
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.