Enter and view: Harbury Surgery

Download (PDF 292KB)

Summary of report content

Healthwatch Warwickshire did an announced Enter and View visit to Harbury Surgery on 5th November 2015. The surgery is in a purpose-built building in good condition with a small car park with approximately 10 spaces. The Healthwatch Enter and View team found the surgery met all their observation criteria. There were a few good practice examples such as GPs personally collecting the patients from the waiting area, and the toilets were in an excellent condition. Good privacy available at reception and a friends and family test and suggestions box available. The questionnaire asked the patients attending the surgery about appointments, access, parking, signage, staff attitudes, cleanliness and the quality of care amongst other things. Overall, the surgery scored very highly and is providing excellent services, with most patients extremely satisfied. The PPG is currently formalising its structure and is very engaged with the practice. “Been coming here for 37 years and never had a problem. Couldn’t want for a nicer practice.” A few recommendations for some possible improvement include: • The surgery considers providing more information about strategic plans in response to the expansion of local housing and population. • The surgery provides a good number of notice boards. • The surgery looks into creating more privacy at the reception in Bishops Itchington. The surgery provided a response only about the privacy at reception comment.

Would you like to look at:

General details

Report title 
Enter and view: Harbury Surgery
Local Healthwatch 
Healthwatch Warwickshire
Date of publication 
Sunday, 15 December, 2019
Date evidence capture began 
Tuesday, 5 November, 2019
Date evidence capture finished 
Tuesday, 5 November, 2019
Type of report 
Enter and view
Key themes 
Access
Booking appointments
Building and facilities
Car parking access
Waiting time to be seen once arrived at appointment
Healthwatch reference number 
Rep-5346

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
40
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
No

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.