Enter and view: The Hamlet Care Home

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Summary of report content

In February 2018, Healthwatch Salford carried out an Enter and View visit to The Hamlet Care Home in Eccles. The stated purpose of the visit was to engage with residents and understand how their dignity is being respected, identify examples of good working practice and observe the provision of care. Authorised representatives conducted interviews with 2 residents, 1 relative and 3 members of staff at the care home. Topics such as quality of care, safety, dignity, respecting and acknowledging the resident’s and families’ wishes and staff training were explored. Residents expressed a sense of being comfortable and happy in the home, were able and supported to have choices in food, activities and their care. They enjoyed one-to-ones with both staff and other residents. Staff expressed a high level of pride in their work and said that they were supported well by management with regular supervisions and training to carry out their role and care for residents. Other needs were catered for and accommodated, with staff supporting residents to access health care services and making changes to the menu to suit one resident’s requirement for Halal food. The report does not make specific recommendations but does contain a response from the provider addressing points made within the report requiring clarification.

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General details

Report title 
Enter and view: The Hamlet Care Home
Local Healthwatch 
Healthwatch Salford
Date evidence capture began 
Tuesday, 13 February, 2018
Date evidence capture finished 
Tuesday, 13 February, 2018
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Decor
Engagement
Food and nutrition
Health and safety
Health promotion
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Quality of catering
Quality of staffing
Staff attitudes
Staff levels
Staff training
Support
Other information of note about this report 
Meaningful Activities
Healthwatch reference number 
Rep-6745

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Adult social care
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
6
Age group 
Not known
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Service manager
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
Yes but provider disagrees
Is there evidence of impact in the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.