Enter and view: Halton View

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Summary of report content

Healthwatch Halton gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Halton to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch Halton visited Halton View care home on 19/02/2014. Halton View care home is a 64 bed residential home located in Widnes. It is easily accessible by car and public transport. The findings inform Halton View is a comfortable and clean home with a warm and welcoming atmosphere. The home has adequate parking, including disabled car parking spaces and wheelchair access. The Manager appears to be very approachable and pro-active in providing residents with a high standard of care and in ensuring that the home is decorated to a good standard. Residents and family visitors who engaged with the enter and view team on the day of the visit, expressed positive comments about the care that they or relatives received from the care staff and manager. The report contains 3 recommendations in relation to choice and activities.

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General details

Report title 
Enter and view: Halton View
Local Healthwatch 
Healthwatch Halton
Date of publication 
Wednesday, 19 February, 2014
Date evidence capture began 
Wednesday, 19 February, 2014
Date evidence capture finished 
Wednesday, 19 February, 2014
Type of report 
Enter and view
Key themes 
Information providing
Public involvement
Staff levels
Staff training
Healthwatch reference number 
Rep-5934

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Structured interview
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.