Enter and view: Halton Hospital Weaver Bridge In Patient Wards

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Summary of report content

Healthwatch Halton gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Halton to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch Halton visited Halton Hospital Weaver/Bridge In-Patient Wards on 10/02/2016. The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. The report contains 3 recommendations. These include notices relating to “Who is who” need to be kept in a prominent place and up to date. Parking continues to be an issue on the site. There seem to be two issues needing resolving: Firstly the way of paying is complicated, not made any easier by the fact that visiting a hospital as either a patient or visitor is a stressful time. Information needs to be prominent that a car registration is needed to purchase a ticket both on the car parks and in information sent out to patients. The machines themselves are not easy to use with small buttons and unclear instructions. Secondly the issue of penalty notices being sent out to those who have purchased a ticket must be dealt with as a matter of urgency. A strategy needs to be in place regarding the use of locum consultants. Whilst the visiting team realise that sometimes a locum has to be used there appears to be an over reliance on Weaver Ward. Whilst it was said that only using locums did not have a detrimental effect on patient care the team have some concerns as to the accuracy of this.

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General details

Report title 
Enter and view: Halton Hospital Weaver Bridge In Patient Wards
Local Healthwatch 
Healthwatch Halton
Healthwatch Knowsley
Healthwatch St Helens
Healthwatch Warrington
Healthwatch Wigan
Date of publication 
Tuesday, 12 April, 2016
Date evidence capture began 
Wednesday, 10 February, 2016
Date evidence capture finished 
Wednesday, 10 February, 2016
Type of report 
Enter and view
Key themes 
Access
Car parking access
Information providing
Staff levels
Staff training
Healthwatch reference number 
Rep-6236

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Structured interview
Survey
How was the information collected? 
Not known
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.