Summary of report contentHealthwatch Halton gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Halton to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch Halton visited Halton Hospital Weaver/Bridge In-Patient Wards on 10/02/2016. The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. The report contains 3 recommendations. These include notices relating to “Who is who” need to be kept in a prominent place and up to date. Parking continues to be an issue on the site. There seem to be two issues needing resolving: Firstly the way of paying is complicated, not made any easier by the fact that visiting a hospital as either a patient or visitor is a stressful time. Information needs to be prominent that a car registration is needed to purchase a ticket both on the car parks and in information sent out to patients. The machines themselves are not easy to use with small buttons and unclear instructions. Secondly the issue of penalty notices being sent out to those who have purchased a ticket must be dealt with as a matter of urgency. A strategy needs to be in place regarding the use of locum consultants. Whilst the visiting team realise that sometimes a locum has to be used there appears to be an over reliance on Weaver Ward. Whilst it was said that only using locums did not have a detrimental effect on patient care the team have some concerns as to the accuracy of this.
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Enter and view: Halton Hospital Weaver Bridge In Patient Wards
Healthwatch St Helens
Date of publication
Tuesday, 12 April, 2016
Date evidence capture began
Wednesday, 10 February, 2016
Date evidence capture finished
Wednesday, 10 February, 2016
Type of report
Enter and view
Car parking access
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
All care professionals
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?