Enter and view: Halton Hospital Pre-operative Clinic

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Summary of report content

Healthwatch Halton carried out an Enter and View review of the pre-op unit at Halton Hospital on three occasions; twice in June 2017 and a third visit in September 2017. During the project, the team engaged with total of 24 patients and carried out a short survey. The feedback extremely positive. The team were also impressed with the service being provided to service users by the staff during the visits. While the majority of feedback was positive some patients commented that they would have liked a choice of hospital for their pre-op assessment and 31% stated they would have like some more information on the actual pre-op assessment. Additionally, some patients explained that they had attended Warrington hospital for most of their preop checks but then had to travel to Halton to see the Anaesthetist. The report makes 4 recommendations: to continue working with Healthwatch to listen to the patient voice, to ensure seating is suitable for those with mobility needs, to offer patients more say in where they receive care, and to give more information about what to expect at pre-op assessments. The report does not contain a response from the service provider.

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General details

Report title 
Enter and view: Halton Hospital Pre-operative Clinic
Local Healthwatch 
Healthwatch Halton
Date evidence capture began 
Tuesday, 13 June, 2017
Date evidence capture finished 
Tuesday, 26 September, 2017
Type of report 
Enter and view
Key themes 
Access
Booking appointments
Building and facilities
Communication between staff and patients
Health inequalities
Health promotion
Information providing
Lifestyle and wellbeing
Quality of care
Staff attitudes
Staff levels
Support
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number 
Rep-6739

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Secondary care services 
Acute services without overnight beds / listed acute services with or without overnight beds

Details of people who shared their views

Number of people who shared their views 
24
Age group 
Not known
Gender 
Not known
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.