Summary of report contentHealthwatch Halton carried out an Enter and View review of the pre-op unit at Halton Hospital on three occasions; twice in June 2017 and a third visit in September 2017. During the project, the team engaged with total of 24 patients and carried out a short survey. The feedback extremely positive. The team were also impressed with the service being provided to service users by the staff during the visits. While the majority of feedback was positive some patients commented that they would have liked a choice of hospital for their pre-op assessment and 31% stated they would have like some more information on the actual pre-op assessment. Additionally, some patients explained that they had attended Warrington hospital for most of their preop checks but then had to travel to Halton to see the Anaesthetist. The report makes 4 recommendations: to continue working with Healthwatch to listen to the patient voice, to ensure seating is suitable for those with mobility needs, to offer patients more say in where they receive care, and to give more information about what to expect at pre-op assessments. The report does not contain a response from the service provider.
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Enter and view: Halton Hospital Pre-operative Clinic
Date evidence capture began
Tuesday, 13 June, 2017
Date evidence capture finished
Tuesday, 26 September, 2017
Type of report
Enter and view
Building and facilities
Communication between staff and patients
Lifestyle and wellbeing
Quality of care
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Secondary care services
Acute services without overnight beds / listed acute services with or without overnight beds
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?