Healthwatch completed an announced visit at Halton Haven Hospice on 2 March 2020, on the request of the hospice, to learn about their work and patient care. During the visit, Healthwatch spoke to patients, visitors and staff. We also provided details of a link to an online questionnaire for staff and one for family / friends of patients to complete if they were unable to speak to us on the day. The survey link was also promoted by Halton Haven Hospice and Healthwatch Halton through social media channels.
Halton Haven Hospice offers day and inpatient support to patients with a variety of life limiting illnesses and their families. It provides a friendly, peaceful and caring environment to patients and their families at what is a very difficult time. The Haven is well decorated and was spotlessly clean. The gardens offer a variety of outdoor spaces, including seating areas and an accessible woodland walk. These areas are all well maintained.
Patients and visitors spoke very highly of the care received. The members of our Enter & View team came away from the visit with a very positive feeling about the service, care and support offered by the Haven and all of its staff.
Enter and view: Halton Haven Hospice
Date evidence capture began
Date evidence capture finished
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Health and safety
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Number of people who shared their views
Specific ethnicity if known
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?