Enter and view: Halton Haven Hospice

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Summary of report content

Healthwatch completed an announced visit at Halton Haven Hospice on 2 March 2020, on the request of the hospice, to learn about their work and patient care. During the visit, Healthwatch spoke to patients, visitors and staff. We also provided details of a link to an online questionnaire for staff and one for family / friends of patients to complete if they were unable to speak to us on the day. The survey link was also promoted by Halton Haven Hospice and Healthwatch Halton through social media channels. 

Halton Haven Hospice offers day and inpatient support to patients with a variety of life limiting illnesses and their families. It provides a friendly, peaceful and caring environment to patients and their families at what is a very difficult time. The Haven is well decorated and was spotlessly clean. The gardens offer a variety of outdoor spaces, including seating areas and an accessible woodland walk. These areas are all well maintained.

Patients and visitors spoke very highly of the care received. The members of our Enter & View team came away from the visit with a very positive feeling about the service, care and support offered by the Haven and all of its staff.

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General details

Report title 
Enter and view: Halton Haven Hospice
Local Healthwatch 
Healthwatch Halton
Date of publication 
Tuesday, 26 May, 2020
Date evidence capture began 
Monday, 2 March, 2020
Date evidence capture finished 
Monday, 2 March, 2020
Type of report 
Enter and view
Key themes 
Access
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Decor
Health and safety
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Staff attitudes
Staff levels
Healthwatch reference number 
Rep-7527

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Hospice services

Details of people who shared their views

Number of people who shared their views 
23
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
NA
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.