Enter and view: Gwendoline House Care Home, South Gloucestershire

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Summary of report content

This is an Enter and view report from Healthwatch South Gloucestershire following visit to the residential care home Gwendoline House on Thursday 10th November 2015. The three authorised representatives made the following conclusions and recommendations: This E&V visit found a warm, friendly home with a very strong family atmosphere. There was much to commend. All comments from residents were positive and staff were friendly and very professional in their manner. Residents appeared relaxed and happy. There appeared to be a lot of mutual respect between staff and residents. The home is flexible in tailoring its care to suit each resident’s needs and offers residents choice around what and where they eat, where they spend their time, what activities they take part in, when they get up and go to bed, and whether they have a bath or a shower. Staff expressed pride in the care they were able to give. Long term staffing meant that the residents knew the staff well. The use of volunteers to support residents’ activities was commendable. The deputy manager has close links with other registered care home managers and networks closely with other care homes to keep Gwendoline House’s care up to date, and bring in fresh ideas. Authorised enter and view representatives identified a few ways that Gwendoline House Care Home could improve the lived experience of care for its residents. We recommend that: • staff wear different colour aprons when serving food to prevent accidentally wearing the same apron as when providing personal care to residents; • staff wear disposable gloves when serving food; • management continues to network and maintain links with other care homes to keep ideas fresh; • management arranges the cleaning of communal carpets; • management consider introducing some meaningful activities for men, like a newspaper group or gardening club.

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General details

Report title 
Enter and view: Gwendoline House Care Home, South Gloucestershire
Local Healthwatch 
Healthwatch South Gloucestershire
Date of publication 
Tuesday, 10 November, 2015
Date evidence capture began 
Tuesday, 10 November, 2015
Date evidence capture finished 
Tuesday, 10 November, 2015
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Lifestyle and wellbeing
Quality of care
Quality of catering
Quality of staffing
Staff attitudes
Other information of note about this report 
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Structured interview
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia
Another long-term condition

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.