Enter and view: The Groves NHS Centre (provider response)

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Summary of report content

This report is in the form of a letter from The Groves NHS Centre highlighting factual inaccuracies contained in the Enter and View report. and also a update on the recommendations which have been issued.

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General details

Report title 
Enter and view: The Groves NHS Centre (provider response)
Local Healthwatch 
Healthwatch Kingston upon Thames
Date of publication 
Monday, 27 April, 2015
Date evidence capture began 
Monday, 27 April, 2015
Date evidence capture finished 
Monday, 27 April, 2015
Type of report 
Key themes 
Booking appointments
Car parking access
Health and safety
Quality of staffing
Quality of treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.