Enter and view: Grimsby Manor Care Home, North West Lincolnshire

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Summary of report content

In November 2016, Healthwatch North East Lincolnshire carried out a enter and view visit to Grimsby Manor Care Home. The Purpose of the Visit was to review the following areas of the service: • To engage with service users of the named service and understand how dignity is being respected in the care home environment • To review key themes; Food & Drink, Safeguarding, Staffing, Personal Care and Medication • To observe residents and relatives engaging with the staff and their surroundings • Capture the experience of residents and relatives and any ideas they may have for change The visiting team spoke with staff and some family members, residents were observed during the visit. Some of the findings are as follows: • The bathrooms that were in use were very cold, the ones that weren’t were being used for storage. We also noticed that the water temperature log in one of the bathrooms had not been filled out since 2014. • Concerns from relatives around staffing levels and time spent in personal care with residents. • Staff appeared very caring and addressed all residents by name. • Staff seemed to have a good hands on approach with residents around activities to get them active and involved. • Some minor concerns around privacy, dignity and respect. Recommendations made within the report: • Revisit the procedure regarding bathroom temperature books. • To remind staff to reposition the call bell if required as not all call bells were placed with reach of residents. • Review staff levels at night. • Remove the broken electrical equipment from the quiet room. The Service Provider provided a response which can be seen in the report. The report states changes or commentary on the findings.

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General details

Report title 
Enter and view: Grimsby Manor Care Home, North West Lincolnshire
Local Healthwatch 
Healthwatch North East Lincolnshire
Date of publication 
Friday, 11 November, 2016
Date evidence capture began 
Friday, 11 November, 2016
Date evidence capture finished 
Friday, 11 November, 2016
Type of report 
Enter and view
Key themes 
Building and facilities
Decor
Quality of care
Staff levels
Other information of note about this report 
Meaningful Activities
Activity Coordinator
Healthwatch reference number 
Rep-6232

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced/Unannounced

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Tangible Impact (cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.