Enter and view: Grimsby Grange Care Home

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Summary of report content

Healthwatch North East Lincolnshire is the independent health and social care champion. Local Healthwatch is in place to gather the views and experiences of people accessing services, to use this information to influence decisions and to provide information and advice to the local community about health and social care services. These Enter and View visits are ‘announced’ visits where they notify the provider of their intention to visit. Healthwatch North East Lincolnshire visited Grimsby Grange Care Home on 12/09/2017. The summary of findings highlight: Residents were treated with dignity and respect; malodour in carpeted areas; some care plans were left unattended; the home feels very homely and person friendly; concerns around laundry service and residents clothing; all residents appeared clean and well dressed; residents are encouraged to have personal items in their room to aid them settle and feel at home. The report includes 2 recommendations and does include a response from the provider.

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General details

Report title 
Enter and view: Grimsby Grange Care Home
Local Healthwatch 
Healthwatch Lincolnshire
Date of publication 
Tuesday, 12 September, 2017
Date evidence capture began 
Tuesday, 12 September, 2017
Date evidence capture finished 
Tuesday, 12 September, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Quality of staffing
Quality of treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.