Enter and view: Gresham Lodge Care Home

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Summary of report content

Healthwatch North Lincolnshire is the independent health and social care champion. Local Healthwatch is in place to gather the views and experiences of people accessing services, to use this information to influence decisions and to provide information and advice to the local community about health and social care services. These Enter and View visits are ‘announced’ visits where they notify the provider of their intention to visit. Healthwatch North Lincolnshire visited Gresham Lodge Care Home on 17/11/2016. The summary of findings highlight; The home was warm, inviting and clean with neutral decoration; residents also had plenty of food and support was provided when required; both residents and Healthwatch representatives felt that staff were supportive of residents and provided any assistance required, including personal care; residents also felt that they could raise any concerns or worries with staff and privacy was respected; during the Enter and View visit it was noted that residents were given choices over many aspects of day to day life, for example, residents can select what they would like to eat from a menu and if residents do not like what is on offer then alternatives are provided; residents are able to choose where to eat, whether in their own rooms or in the dining room; residents are also free to choose the clothes they would like to wear and assistance is provided if necessary. The report includes 4 recommendations and does not include a response from the provider.

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General details

Report title 
Enter and view: Gresham Lodge Care Home
Local Healthwatch 
Healthwatch Lincolnshire
Date of publication 
Thursday, 17 November, 2016
Date evidence capture began 
Wednesday, 29 June, 2016
Date evidence capture finished 
Sunday, 29 May, 2016
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Continuity of care
Decor
Food and nutrition
Information providing
Lifestyle and wellbeing
Public involvement
Quality of staffing
Healthwatch reference number 
Rep-1026

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced/Unannounced

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Unknown
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.