Enter and View: Greengate House

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Summary of report content

Healthwatch St Helens undertook an Enter and View visit to Greengate House on 4th April 2019. The home caters for people who are over 18 and have a mental health condition. Potential residents are assessed, and referrals are usually via the Community Psychiatric Nurse (CPN). The home had 13 residents at the time of visit. Healthwatch staff found the home to be welcoming, clean, bright and airy with modern décor and an atmosphere of calm. There was adequate security via CCTV cameras and intruder alarms; an emergency call button in each bedroom; adequate staffing levels with good staff-resident relationships; excellent facilities for recreation and leisure for the residents; monthly rolling food menus catering to the residents' needs. The residents’ privacy and dignity were always maintained, and they had access to a CPN every fortnight. The report recommended the providers to be aware of the temperature in the lounge and continue the person-centred care. It contains a response from the provider.

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General details

Report title 
Enter and View: Greengate House
Local Healthwatch 
Healthwatch St Helens
Date of publication 
Tuesday, 15 October, 2019
Date evidence capture began 
Thursday, 4 April, 2019
Date evidence capture finished 
Thursday, 4 April, 2019
Type of report 
Enter and view
Key themes 
Access
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Continuity of care
Food and nutrition
Health and safety
Information providing
Lifestyle and wellbeing
Quality of care
Quality of catering
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Support
Healthwatch reference number 
Rep-4960

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
If this work has been done in partnership, who is the partner? 
None
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

Types of long term conditions 
Mental health condition

Details of people who shared their views

Number of people who shared their views 
10
Age group 
All people 18 and over
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes but provider disagrees
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.