Enter and view: Greenfields Care Home

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Summary of report content

The Healthwatch Shropshire enter and view team conducted a visit to Greenfields Care Home on 17 July 2017, as part of their Dignity, Choice and Respect project to explore the quality of life experience by residents in this setting. This visit was semi announced as the Manager was told the representatives will be visiting sometime in July. There were two units in the home where the representatives also observed the residents having lunch. HW found all the rooms in the home nicely decorated with a lot of natural light and spotlessly clean. There was a calm and caring atmosphere. They observed that staff were helpful, patient and caring towards the residents. Residents, who were all nicely dressed and appeared comfortable, said staff were kind and did a good job. Most residents said the food was good, though some commented that there was a difference in the way food was cooked by different chefs. "I can't fault the home at all." "The staff will do anything for you." "The staff are kind and do a good job." Senior staff found Coverage Care to be a good employer. Visitors evidently were always made to feel welcome in the home. Call buttons were provided for some residents, with quick response from the staff. However emergency call arrangements for those without a call button were not clear. HW found some residents were not aware of activities offered by the home; other residents were aware of activities; some wanted more trips. HW representatives made the following recommendations: The Greenfield management should congratulate all staff on the environment they have created in the home. Add regular support for those residents with hearing impairment, including maintenance of hearing aids, into the health support programme for residents. Ensure that all residents are aware of emergency call arrangements from their bedrooms. Continue in its efforts to try and fill staff vacancies, particularly nursing vacancies. Greenfields Care Home responded positively to the recommendations, “Many thanks for your report which was very positive, I have completed the action plan and will take recommendations / suggestions positively with the view of improving services”, an action plan is included in the report.

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General details

Report title 
Enter and view: Greenfields Care Home
Local Healthwatch 
Healthwatch Enfield
Date of publication 
Monday, 17 July, 2017
Date evidence capture began 
Monday, 17 July, 2017
Date evidence capture finished 
Monday, 17 July, 2017
Type of report 
Enter and view
Key themes 
Access
Building and facilities
Communication between staff and patients
Complaints procedure
Continuity of care
Decor
Food and nutrition
Health and safety
Medication
Quality of care
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 
Rep-1438

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced/Unannounced

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
12
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Administrative
Care / support workers
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact
Tangible Impact (cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.