Enter and View: Grays Farm Road Care Home

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Summary of report content

Healthwatch Bromley undertook an enter and view to Grays Farm Road Care Home, which offers residential care, on the 23 September 2020. The visit was announced.

The visit was conducted virtually and supplemented by surveys, interviews and telephone calls. Healthwatch Bromley heard from 27 people in total. The visit focused on:

  • Whether the provider had the capacity to accommodate a virtual visit
  • Identifying potential patients/residents and staff members whom we would be able to interview whilst ensuring no disruption to the service
  • Identifying any potential issues such as residents being uncomfortable speaking with us via digital tools, or technology problems on the day of the visit.

Healthwatch Bromley received positive feedback from family, friends and staff members regarding Baycroft Grays Farm Road Care Home. Staff commented that the management team was supportive of their work and the atmosphere within the home was good. The impression on the day was of a well-run service that supports its residents holistically.

Eight recommendations were made in this report, and a response from the care home is included.

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General details

Report title 
Enter and View: Grays Farm Road Care Home
Local Healthwatch 
Healthwatch Bromley
Date of publication 
Wednesday, 11 August, 2021
Date evidence capture began 
Wednesday, 23 September, 2020
Date evidence capture finished 
Wednesday, 23 September, 2020
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Digitalisation of services
Food and nutrition
Health and safety
Holistic support
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Structured interview
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.