Summary of report content
Healthwatch Bromley undertook an enter and view to Grays Farm Road Care Home, which offers residential care, on the 23 September 2020. The visit was announced.
The visit was conducted virtually and supplemented by surveys, interviews and telephone calls. Healthwatch Bromley heard from 27 people in total. The visit focused on:
- Whether the provider had the capacity to accommodate a virtual visit
- Identifying potential patients/residents and staff members whom we would be able to interview whilst ensuring no disruption to the service
- Identifying any potential issues such as residents being uncomfortable speaking with us via digital tools, or technology problems on the day of the visit.
Healthwatch Bromley received positive feedback from family, friends and staff members regarding Baycroft Grays Farm Road Care Home. Staff commented that the management team was supportive of their work and the atmosphere within the home was good. The impression on the day was of a well-run service that supports its residents holistically.
Eight recommendations were made in this report, and a response from the care home is included.