Summary of report content
Healthwatch Wirral conducted an announced Enter and View visit to The Grange Care Home in September 2019 to check for improvements since their last visit in 2018. The home accommodates 32 people and provides care including nursing care.
The report found that care plans have been re written and are person centered. The home involves residents and relatives by involving them in care reviews and in decisions made about the home. The complaints procedure in the home is made available to residents and their families. It was reported that staff assist residents to eat and drink and ensure that each residents’ fluid intake is sufficient for their needs. The home was clean, bright and well organised. Staff enjoyed working there and residents enjoyed living at the home.
Healthwatch Wirral made recommendations in the report including that the home should explore opportunities within the local area for residents to access; continue with the plans for improvement; and look into improving the exterior areas.
No response from the service provider was included.