Enter and view: The Grange Care Home

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Summary of report content

Healthwatch Wirral conducted an announced Enter and View visit to The Grange Care Home in September 2019 to check for improvements since their last visit in 2018. The home accommodates 32 people and provides care including  nursing care.

The report found that care plans have been re written and are person centered. The home involves residents and relatives by involving them in care reviews and in decisions made about the home. The complaints procedure in the home is made available to residents and their families. It was reported that staff assist residents to eat and drink and ensure that each residents’ fluid intake is sufficient for their needs. The home was clean, bright and well organised. Staff enjoyed working there and residents enjoyed living at the home. 

Healthwatch Wirral made recommendations in the report including that the home should explore opportunities within the local area for residents to access; continue with the plans for improvement; and look into improving the exterior areas. 

No response from the service provider was included. 

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General details

Report title 
Enter and view: The Grange Care Home
Local Healthwatch 
Healthwatch Wirral
Date of publication 
Friday, 24 July, 2020
Date evidence capture began 
Tuesday, 24 September, 2019
Date evidence capture finished 
Tuesday, 24 September, 2019
Type of report 
Enter and view
Key themes 
Access
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Food and nutrition
Holistic support
Information providing
Lifestyle and wellbeing
Medication
Quality of care
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Support
Healthwatch reference number 
Rep-7691

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Nursing care home

Details of people who shared their views

Number of people who shared their views 
4
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Not known
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.