Enter and view: Gracewell of Maids Moreton

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Summary of report content

Healthwatch, Bucks conducted an Enter and View visit to Gracewell of Maids Moreton, a residential/nursing care home with 6 residents living with Dementia. on 18th December 2015. This was an unannounced visit, although the Care Home was given 2 weeks’ notice. The atmosphere was like a home; staff and visitors were invited to eat with the residents. Staff try and fulfil residents ‘wishes’ in some ingenious ways; for example, when one of the residents expressed a wish to visit Italy, staff organised an Italian evening. Residents are supported and occupied with lots of activities including attending Church, having a book club, bridge club, painting and taking part in competitive games like skittles. They are also encouraged to use the salon where they can have their hair and nails done. Staff showed respect and were able to maintain residents' dignity by asking permission before doing anything; for example, the nurse came and gave medication to a resident after asking him whether he would like to go his room to take them. Inclusivity was shown by a nurse who brought a card to a resident who was visually impaired and asked her whether she would like the card opened and read to her. There are no recommendations in the report.

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General details

Report title 
Enter and view: Gracewell of Maids Moreton
Local Healthwatch 
Healthwatch Buckinghamshire
Date of publication 
Friday, 18 December, 2015
Date evidence capture began 
Friday, 18 December, 2015
Date evidence capture finished 
Friday, 18 December, 2015
Type of report 
Enter and view
Key themes 
Access
Complaints procedure
Continuity of care
Decor
Food and nutrition
Quality of care
Staff levels
Support
Other information of note about this report 
Careplan
Healthwatch reference number 
Rep-5472

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced/Unannounced

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
10
Age group 
All
Gender 
All
Ethnicity 
All
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.