Enter and view: GP Access at Stockton Health Medical Centre, Warrington

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Summary of report content

Healthwatch Warrington Enter and View report on Stockton Heath Medical Centre following a visit to the surgery on 7th October 2016 The report is very thorough in its content although focussed a lot on the building rather than clinical services. Healthwatch Warrington had 13 surveys completed by patients on the day. The survey questions focused on patient’s access experiences at the surgery, although there is no reference to what questions or how many questions were asked. It is unclear how patients were engaged with during the process ie were they just asked to complete the survey or did a more in-depth conversation take place? A comprehensive list of recommendations were made including signage, general appearance, waiting room improvements and patient feedback. The provider responded but no obvious sign of impact was achieved.

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General details

Report title 
Enter and view: GP Access at Stockton Health Medical Centre, Warrington
Local Healthwatch 
Healthwatch Warrington
Date of publication 
Friday, 25 November, 2016
Date evidence capture began 
Friday, 25 November, 2016
Date evidence capture finished 
Wednesday, 25 November, 2916
Type of report 
Enter and view
Key themes 
Access
Cleanliness hygiene and infection control
Communication between staff and patients
Quality of staffing
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number 
Rep-6372

Details about conditions and diseases

Conditions or diseases 
Ear nose and throat conditions
Types of long term conditions 
Asthma or long-term chest problem

Details of people who shared their views

Number of people who shared their views 
13
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Negative

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.