Enter and view: GP Access at The Quays Grappenhall Surgery, Warrington

Download (PDF 436KB)

Summary of report content

In October 2016, Healthwatch Warrington carried out a enter and view visit with a view to exploring GP Access at The Quays, Grappenhall Surgery. Healthwatch Warrington planned the visit find out how services are being run and make recommendations where there are areas for improvement. The visits to practices was planned primarily because access to primary care services (mainly GPs) had been identified as a recurrent theme within the public feedback data collected by Healthwatch Warrington. The report highlights the findings from 10 patient survey responses, feedback from staff and observations. The overall impression of the branch surgery was positive. There were 3 recommendations made within the report: • Promote and Develop a Patient Participation Group • Improve Privacy in Waiting Area • Improve Exterior Signage A response from the provider is included within the report and makes points to offer clarity with regard to observations and recommendations cited within the report.

Would you like to look at:

General details

Report title 
Enter and view: GP Access at The Quays Grappenhall Surgery, Warrington
Local Healthwatch 
Healthwatch Warrington
Date of publication 
Friday, 28 October, 2016
Date evidence capture began 
Wednesday, 12 October, 2016
Date evidence capture finished 
Wednesday, 12 October, 2016
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Quality of care
Staff attitudes
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.