Enter and view: Good Companions Residential Home

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Summary of report content

Healthwatch Cumbria conducted an unannounced Enter and View visit to Good Companions Care Home, as part of a planned programme of work, on 25 February 2014. Good Companions Residential Home is a privately run care home for 39 elderly residents in Silloth. It is one of the homes owned and operated by Good Companions Healthcare Group. Authorised Representatives were told that the owners of the home were open to suggestions by staff to purchase things to improve resident experience. As an example of this, Authorised Representatives were advised thatthe home employs professional waitresses seven days a week to go round with the drinks trolley which is kept in the office. It has alcoholic drinks as well as soft drinks and they also serve the teas and coffees – with staff explaining that ‘it makes the residents feel special’. The visiting team spoke to residents who all reported being content and well cared for, and were observed to have good relationships with staff. There was evidence of a variety of activities on offer and more active residents could ask staff to accompany them on a walk if they wished. The food was observed to look appetising, residents reported enjoying it. One resident wanted a meal that was not on the menu and it was made this especially for them when requested. The Authorised Representatives observed that while kitchen staff wore uniforms, there were no hats or hair nets in use and the report recommends that the use of these could be implemented. There was no provider response included within the report.

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General details

Report title 
Enter and view: Good Companions Residential Home
Local Healthwatch 
Healthwatch Cumbria
Date of publication 
Monday, 24 February, 2014
Date evidence capture began 
Monday, 24 February, 2014
Date evidence capture finished 
Monday, 24 February, 2014
Type of report 
Enter and view
Key themes 
Access
Administration
Admission
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Consent to care and treatment
Continuity of care
Decor
Digitalisation of services
Engagement
Food and nutrition
Health and safety
Holistic support
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Support
Healthwatch reference number 
Rep-5072

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not known
What type of organisation requested the work 
N/A
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Unannounced

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

Types of disabilities 
No
What type of pregnancy or maternity themes are included in the report 
N/A

Details of people who shared their views

Number of people who shared their views 
7
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Administrative
Care / support workers
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.