Enter and view: Glyn Thomas House

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Summary of report content

Healthwatch North East Lincolnshire carried out an Enter and View visit to Glyn Thomas House Care Home on 16 May 2019. 

Findings of the Enter and View representatives included: the home offered a comprehensive range of activities and encouraged them to feel connected to the local community; staff responded well to residents' individual needs and demonstrated a caring and empathetic approach; the home had taken a proactive approach to their laundry service by provision of separate 'clean' and 'dirty' laundry rooms, aiding infection control; and the home provided a very homely environment, with a great deal of care taken in choice and placement of furniture, decor and modern furnishings. Residents' feedback was all very positive.

Healthwatch North East Lincolnshire made four recommendations for Glyn Thomas House: to consider implementing a more 'dementia friendly' environment that would aid navigation and reminiscence for residents living with dementia; to ensure the staff continues to maintain the correct staff ratio once the new extension to the home is built; to ensure that the home's CQC rating is on display in reception; and to maximise online GP consultations to ensure that referrals by the GP are carried out in a timely manner.

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General details

Report title 
Enter and view: Glyn Thomas House
Local Healthwatch 
Healthwatch North East Lincolnshire
Date of publication 
Wednesday, 8 January, 2020
Date evidence capture began 
Thursday, 16 May, 2019
Date evidence capture finished 
Thursday, 16 May, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Decor
Food and nutrition
Holistic support
Lifestyle and wellbeing
Medication
Quality of care
Service delivery organisation and staffing
Staff attitudes
Other information of note about this report 
Activity Coordinator
Healthwatch reference number 
Rep-4949

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not known
What type of organisation requested the work 
N/A
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced/Unannounced

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

Conditions or diseases 
Neurological conditions
Types of disabilities 
Memory
Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.