Enter and View: Glenroyd Care Home, Blackpool

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Summary of report content

Glenroyd care home is a residential care and nursing home in Blackpool which has a capacity of 74 residents and specialises in the support and nursing care of people with dementia. The visit was announced and was conducted on 12th August 2016, was arranged as part of Healthwatch Blackpool's enter and view schedule where 16 residents were spoken with to offer their views. The home has got 3 floors which houses residents together depending on the severity of their dementia (first floor housing residents requiring moderate supervision, the second floor housing residents with advanced dementia). Observation by the enter and view representatives reported that: The comments in general were positive with the residents happy with where they lived and the care they received. The only issues which appeared was with the lack of variety of food which was available along with one resident feeling that they required more activities to be introduced. Once contacted about these issues, the care home employed a new chef to improve the variety of food and they stated that they hope to employ an activities co-ordinator.

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General details

Report title 
Enter and View: Glenroyd Care Home, Blackpool
Local Healthwatch 
Healthwatch Blackpool
Date of publication 
Friday, 12 August, 2016
Date evidence capture began 
Friday, 12 August, 2016
Date evidence capture finished 
Friday, 12 August, 2016
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Decor
Food and nutrition
Quality of care
Quality of catering
Quality of staffing
Staff attitudes
Staff levels
Other information of note about this report 
Meaningful Activities
Activity Coordinator
Activities
Healthwatch reference number 
Rep-0987

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Secondary care services 
Care of the elderly
Social care services 
Nursing care home
Residential care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
16
Age group 
All people 18 and over
Gender 
All
Ethnicity 
All
Sexual orientation 
NA
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact
Tangible Impact (cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.