Enter and view: Glenholme House Care Home

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Summary of report content

Healthwatch Sunderland conducted an Enter and View visit to Glenholme House Care Home in February 2018. The home provides care for up to 40 permanent residents and 5 day care residents over the age of 65, who require residential dementia, old age and day care. Information was gathered through questionnaires from residents, visitors and staff, alongside observations made by the Healthwatch representatives.

Residents and visitors responded positively about the management of the home and staff felt they received good support from their Manager. Residents commented that staff were friendly and caring but did not always have the time to interact in-depth. When visitors were asked if the staff know their relatives life history, personality and health and care needs well, all agreed that they do. Relatives also felt that staff responded to changes to the residents needs well and relatives were kept informed. There is a range of activities on offer, including trips outside the home, and residents commented that they enjoy taking part. Residents reported that they liked the food/drink and were given choices. Residents have access to health care through regular visits from GPs, Chiropodists, Opticians, Dentists and Nurses. Residents also reported that their culture and lifestyle needs are respected at the home. All residents agreed that they wouldn't change anything about the home. They added that they would know what to do and who to approach should the need to raise a complaint or concern.

No recommendations were made in the report.

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General details

Report title 
Enter and view: Glenholme House Care Home
Local Healthwatch 
Healthwatch Sunderland
Date of publication 
Thursday, 16 May, 2019
Date evidence capture began 
Tuesday, 26 February, 2019
Date evidence capture finished 
Tuesday, 26 February, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Complaints procedure
Food and nutrition
Holistic support
Lifestyle and wellbeing
Quality of care
Quality of catering
Quality of staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.