Enter and view: The Glenfield Surgery

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Summary of report content

Healthwatch Leicester and Leicestershire carried out an Enter and View visit to Glenfield GP Surgery. This visit was undertaken to gain the patient perception of the service and to use evidence (feedback and observation) to determine if there is room for improvement. The visit was prompted by feedback from members of the public to Healthwatch Leicester and Healthwatch Leicestershire. A questionnaire was used to structure the gathering of feedback from the patients that were spoken to.

Overall, the patient experience that was captured on the day was very positive; 14 out of the 17 patients spoken to rated the practice as either 'Good' or 'Very Good'. Whilst the team observed that many steps had been taken to allow better confidentiality, Healthwatch Leicester and Leicestershire recommended that the practice considered installing a lower counter at the front reception for wheelchair users.
They noted that for many patients, access to appointments was considered a problem - a common issue for GP practices.

The report contains a positive response from the service provider.

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General details

Report title 
Enter and view: The Glenfield Surgery
Local Healthwatch 
Healthwatch Leicester
Healthwatch Leicestershire
Date of publication 
Friday, 29 November, 2019
Date evidence capture began 
Friday, 26 April, 2019
Date evidence capture finished 
Friday, 26 April, 2019
Type of report 
Enter and view
Key themes 
Booking appointments
Building and facilities
Car parking access
Continuity of care
Digitalisation of services
Quality of care
Service delivery organisation and staffing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Community pharmacy
GP practice

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.