Summary of report content
Healthwatch Norfolk conducted an Enter and View visit to Glendon House, a privately owned residential/ dementia care home with 31 residents, on 30 January 2018. The Enter and View Authorised Representatives observed residents participating in a ball and parachute game during the visit and noted that there were a good range of activities offered on a daily basis. Staff told the visiting team that there were also activities designed for those residents who preferred to remain in their rooms. Food was freshly prepared on site with a picture menu displayed to enable residents to choose their meals and drinks were available and readily provided throughout the day. The report notes that residents can access a secure paved courtyard freely as they wish. Healthwatch Norfolk made three recommendations, one of which was to complete the re-design of a small lounge into a room for the male residents. The manager responded positively to the report and noted that the Men's Den had been completed, with a fully functioning pool table and dart board, and is proving to be a very popular addition to the care home.Would you like to look at:
Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.