Summary of report contentHealthwatch Norfolk conducted an Enter and View visit to Glendon House, a privately owned residential/ dementia care home with 31 residents, on 30 January 2018. The Enter and View Authorised Representatives observed residents participating in a ball and parachute game during the visit and noted that there were a good range of activities offered on a daily basis. Staff told the visiting team that there were also activities designed for those residents who preferred to remain in their rooms. Food was freshly prepared on site with a picture menu displayed to enable residents to choose their meals and drinks were available and readily provided throughout the day. The report notes that residents can access a secure paved courtyard freely as they wish. Healthwatch Norfolk made three recommendations, one of which was to complete the re-design of a small lounge into a room for the male residents. The manager responded positively to the report and noted that the Men's Den had been completed, with a fully functioning pool table and dart board, and is proving to be a very popular addition to the care home.
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Enter and view: Glendon House
Date of publication
Tuesday, 20 March, 2018
Date evidence capture began
Tuesday, 30 January, 2018
Date evidence capture finished
Tuesday, 30 January, 2018
Type of report
Enter and view
Building and facilities
Food and nutrition
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Other information of note about this report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Types of long term conditions
Alzheimer’s disease or dementia
What type of pregnancy or maternity themes are included in the report
Number of people who shared their views
All people over the age of 65
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
All care professionals
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
What type of impact was determined?
Tangible impact (not cost related)