Enter and view: Glendon House

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Summary of report content

Healthwatch Norfolk conducted an Enter and View visit to Glendon House, a privately owned residential/ dementia care home with 31 residents, on 30 January 2018. The Enter and View Authorised Representatives observed residents participating in a ball and parachute game during the visit and noted that there were a good range of activities offered on a daily basis. Staff told the visiting team that there were also activities designed for those residents who preferred to remain in their rooms. Food was freshly prepared on site with a picture menu displayed to enable residents to choose their meals and drinks were available and readily provided throughout the day. The report notes that residents can access a secure paved courtyard freely as they wish. Healthwatch Norfolk made three recommendations, one of which was to complete the re-design of a small lounge into a room for the male residents. The manager responded positively to the report and noted that the Men's Den had been completed, with a fully functioning pool table and dart board, and is proving to be a very popular addition to the care home.

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General details

Report title 
Enter and view: Glendon House
Local Healthwatch 
Healthwatch Norfolk
Date of publication 
Tuesday, 20 March, 2018
Date evidence capture began 
Tuesday, 30 January, 2018
Date evidence capture finished 
Tuesday, 30 January, 2018
Type of report 
Enter and view
Key themes 
Building and facilities
Food and nutrition
Holistic support
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Staff levels
Other information of note about this report 
Meaningful Activities
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
All people over the age of 65
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.