Enter and view: Gerry Bennett Ward (Mile End Hospital)

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Summary of report content

Healthwatch Tower Hamlets gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Tower Hamlets to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch Tower Hamlets visited Gerry Bennett Ward (Mile End Hospital) on 24th February 2015. The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. The findings inform the majority of patients that were able to provide feedback on the day of our visit generally spoke positively about the ward, some of the patients have mentioned that they feel that they get well cared for by the staff; they like the staff and feel that the ward staff are doing their utmost to help them with their recovery. A few of the patients mentioned that they like the environment of the ward (i.e. its bright and clean) and some of the patients also mentioned that they liked the food and feel the menu options available are good. The report includes 2 recommendations. These include themes in relation to call bell/buzzers and consistency of staff.

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General details

Report title 
Enter and view: Gerry Bennett Ward (Mile End Hospital)
Local Healthwatch 
Healthwatch Tower Hamlets
Date of publication 
Monday, 24 February, 2014
Date evidence capture began 
Monday, 24 February, 2014
Date evidence capture finished 
Monday, 24 February, 2014
Type of report 
Enter and view
Key themes 
Building and facilities
Quality of staffing
Service delivery organisation and staffing
Staff levels
Healthwatch reference number 
Rep-6019

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Structured interview
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Secondary care services 
Inpatient care

Details of people who shared their views

Number of people who shared their views 
8
Age group 
All people over the age of 65
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.