Enter and view: Garden House Care Home

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Summary of report content

Healthwatch North East Lincolnshire conducted an announced/unannounced Enter and View visit, as part of a planned set of visits looking at the care provided, specifically around how the homes are able to support residents with additional needs. Healthwatch North East Lincolnshire visited Garden House, on 14/08/2015. The summary of findings highlighted residents seem comfortable and cared for. Staff are happy in their role, welcoming and were willing to speak to us. A relaxed and friendly atmosphere. The recommendation informed name badges for all staff. Odour control in the main lounge. Check that grab rails or a support structure is in all residents toilets. Discuss with service users and relatives for those wanting to, and where it would be appropriate the possibility of having names and/or photographs on residents rooms to aid their orientation. Ensure staff wear gloves and hair covering during food preparation in the kitchen.

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General details

Report title 
Enter and view: Garden House Care Home
Local Healthwatch 
Healthwatch Lincolnshire
Date of publication 
Friday, 14 August, 2015
Date evidence capture began 
Friday, 14 August, 2015
Date evidence capture finished 
Friday, 14 August, 2015
Type of report 
Enter and view
Key themes 
Health and safety
Health promotion
Health protection
Information providing
Quality of care
Quality of staffing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.