Enter and view: Friars Lodge, Central Bedfordshire

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Summary of report content

Healthwatch Central Bedfordshire conducted an announced Enter and View visit on 3rd March 2015 to Friars Lodge Care Home. The home which is owned by the Janes Care Group, has 20 single rooms, two of which can be used as double rooms if required. Care is provided to older people who are frail and those living with dementia; it also offers respite care. At the time of the visit there were eight residents over the age of 65 with the oldest being 108 years old. Efforts were made to talk to residents; however, this was quite challenging due to the level of dementia amongst the residents. Several family members and members of staff were spoken to. The findings show that at the time of the visit, the home was operating to a good standard of care with regard to dignity and respect with staff interacting with residents positively and addressing them by their first names. Residents looked tidy, clean and well cared for. Residents spoken to were generally happy with the meals, the menu was balanced and nutritious and mealtimes were considered suitable. The residents spoken to stated they were comfortable at the home and happy with the care received. Family members visiting the home also spoke highly of the care afforded to their relatives. Representatives were advised that meetings with residents and their relatives are regularly scheduled but poorly attended. Communication is maintained via the monthly newsletter which is posted out in hard copy with the clients’ invoices. Residents are given the option of taking part in organised activities along with their relatives. Whilst residents were impressed with the activities available, representatives noted that the cleaner acts as the role of activities coordinator for an hour in the afternoon. The report implies that an activities coordinator has since been appointed and a recommendation was made that their career path is further encouraged and developed for the mutual benefit of the residents and the coordinator. Representatives felt that the décor and furniture looked ‘tired and worn’. They were informed that there is an ongoing programme of redecoration and replacement which was visibly confirmed in various rooms, particularly the bathroom with the new sensory bath. The report recommended that the programme of redecoration and replacement is completed in the shortest possible time to ensure that residents enjoy a convivial and welcoming environment. It was also recommended that the report be shared with residents and their relatives to allow them the opportunity to comment further should they wish to do so. The service provider responded positively to the report and its recommendations taking on board all suggestions for improvement. This is highlighted by the appointment of an activities’ coordinator. A telephone response was received from the manager who said that they were ‘very pleased with the report’.

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General details

Report title 
Enter and view: Friars Lodge, Central Bedfordshire
Local Healthwatch 
Healthwatch Central Bedfordshire
Date of publication 
Tuesday, 3 March, 2015
Date evidence capture began 
Tuesday, 3 March, 2015
Date evidence capture finished 
Tuesday, 3 March, 2015
Type of report 
Enter and view
Key themes 
Cleanliness hygiene and infection control
Complaints procedure
Food and nutrition
Staff attitudes
Other information of note about this report 
Activity Coordinator
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details about conditions and diseases

Types of disabilities 
Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
Age group 
All people over the age of 65
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Tangible Impact (cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.