Enter and view: Freshfields Care Home

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Summary of report content

Healthwatch Havering undertook an Enter and View visit to Freshfields Care Home on 23 October 2019.


  • The home was well decorated and clean. 
  • The home and garden were secure and safe
  • The registered manager and her deputy had been in post for many years.
  • Training was undertaken by the management and staff
  • There was good access to primary and secondary care, including visits from a dentist and chiropodist
  • All relatives and residents were involved with significant decisions.
  • Many residents needed help with feeding themselves and food intake was monitored.  There was a choice of food
  • Medication was kept securely.  Care plans were reviewed at six-month intervals
  • Discharge from hospital posed problems as the home would not accept residents discharged after 6pm and preferred to visit them in hospital before being discharged.  Discharge letters were not always returned with the resident.
  • There were plenty of activities for residents, and their religious needs were catered for.


The members of the team were very impressed with the home and the overall presentation and dedication of the staff. The team did not wish to make any recommendations as a result of this visit.

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General details

Report title 
Enter and view: Freshfields Care Home
Local Healthwatch 
Healthwatch Havering
Date of publication 
Tuesday, 3 December, 2019
Date evidence capture began 
Wednesday, 23 October, 2019
Date evidence capture finished 
Wednesday, 23 October, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Holistic support
Lifestyle and wellbeing
Quality of staffing
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Not known
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.