Enter and view: Fremantle Court

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Summary of report content

This is an enter and view report conducted by Healthwatch Bucks 17 February, 2017. During the visit Healthwatch representatives spoke to 26 people, which included a mix of staff, residents and relatives. The visit was unannounced but a two week window for the visit was given. Overall the home was found to be operating to a good standard. Residents seemed to be happy with the care they were receiving. Recommendations were made as part of this report. A response from the home manager has been attached. Summary of recommendations: - Ensure staff interact with residents living in the dementia nursing unit. - Confirm drinks are easily accessible to those in the dementia nursing unit. - Ensure there are appropriate activities for those living with dementia particularly in the dementia nursing unit to ensure residents are appropriately stimulated and engaged. - Look into borrowing reminiscence boxes from Bucks Libraries, getting more fiddle cuffs and fiddle boards and engaging those with dementia in more exercises and singing. - Try reducing the room temperature slightly (windows were open in some areas). - Schedule more activities on the first floor. - Ensure residents are aware that they can move floors using a walker and don’t always need to be moved by wheelchair. - Book the minibus on a regular basis to enable moreresidents togo outinto the community and on trips with their friends.

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General details

Report title 
Enter and view: Fremantle Court
Local Healthwatch 
Healthwatch Buckinghamshire
Date of publication 
Tuesday, 28 February, 2017
Date evidence capture began 
Tuesday, 28 February, 2017
Date evidence capture finished 
Tuesday, 28 February, 2017
Type of report 
Enter and view
Key themes 
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health and safety
Quality of care
Quality of catering
Quality of staffing
Quality of treatment
Staff attitudes
Staff levels
Staff training
Other information of note about this report 
Meaningful Activities
Activity Coordinator
Healthwatch reference number 
Rep-5675

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced/Unannounced

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
26
Age group 
All people 18 and over
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.