Enter and view: Franklyn Lodge Care Home

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Summary of report content

Healthwatch Brent carried out an announced Enter and View visit on 21st March, 2016, to Franklyn Lodge Care Home. This was part of a planned strategy to look at a range of care and nursing homes within Brent to obtain a better idea of the level of care. Franklyn Lodge is owned by Residential Care Services Ltd and the residents are placed by the local authority. The nine residents in the home, are adults with sensory impairment and learning and physical disabilities. The report describes the forecourt and approach to the house as neglected and uncared for while the rooms felt gloomy with dated furniture, and the dining room furniture looked old and tired. A long-term plan for the home was to make residents more independent through activities and daily tasks. While some residents go out to see the GP, there are times the GP is asked to come to the home as do the chiropodist and the optician. One of the care assistants described working in the home as ‘It is like being at home.’ The staff receive training annually and most of the staff are long term for the benefit of the residents. Although the Healthwatch team only observed one activity taking place, the home did have a sensory room and they were told the residents have a full program of activities. The residents are visited by their relatives from time to time, and they are taken on annual holidays with 1:1 support through with extra agency staff. The residents could not be interviewed as they could not express themselves verbally. The report identifies that the staff interacted with the residents warmly and compassionately. The report makes the recommendation that the care home was in need of refurbishment and redecoration to give it a more welcoming and brighter look. In response the Manager did not agree with the statements about the neglected approach/forecourt and explained that there were building works being carried out and consequently building materials have been safely and neatly arranged to the left of the forecourt. The manager also disagreed that the rooms were dark as the curtains are to prevent strong sunlight in the summer and to keep the rooms warm in the winter. An order has been placed for new chairs for the dining room. The Manager said they are happy to take on board recommendations and objective comments, that will improve their service.

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General details

Report title 
Enter and view: Franklyn Lodge Care Home
Local Healthwatch 
Healthwatch Brent
Date of publication 
Friday, 15 April, 2016
Date evidence capture began 
Monday, 21 March, 2016
Date evidence capture finished 
Monday, 21 March, 2016
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Holistic support
Quality of care
Staff attitudes
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home
Respite care

Details about conditions and diseases

Types of disabilities 
Learning or understanding or concentrating
Vision impairment

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes but provider disagrees
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.