Enter and view: frailty assessment unit

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Summary of report content

Healthwatch Warrington conducted an Enter and View visit to the frailty assessment unit on the 28th March 2019. 

They made observations of the reception area, food and refreshments, cleanliness, environment, infection control, assessment, staff, and treatment of patients. 

They found that overall the unit was performing well across each aspect. The unit was well signposted, clean and had a calming atmosphere. All interactions between the staff and the patients were respectful and caring.

Healthwatch provided one recommendation: that the unit provides access to snacks that meet the dietary requirements of all patients. 

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General details

Report title 
Enter and view: frailty assessment unit
Local Healthwatch 
Healthwatch Warrington
Date of publication 
Thursday, 30 May, 2019
Date evidence capture began 
Thursday, 28 March, 2019
Date evidence capture finished 
Thursday, 28 March, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health and safety
Holistic support
Information providing
Quality of staffing
Quality of treatment
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Primary care services 
Diagnostic and/or screening service - single handed sessional providers

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.