Enter and view: Foxton Grange

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Summary of report content

Healthwatch Leicester and Leicestershire carried out an Enter and View visit to Foxton Grange, a nursing and residential care home with places for up to 36 older people with early to advanced dementia care needs. The home was evaluated against five key quality indicators: strong, visible management; staff with the time and skills to do their jobs; a varied programme of activities; quality, choice and flexibility around food and mealtimes; and ensuring residents can regularly see health professionals such as GPs, dentists, opticians or chiropodists.

Based on the findings of the Enter and View representatives, Healthwatch Leicester and Leicestershire made two recommendations, for Foxton Grange to:

  1. Ensure the waste storage areas within the grounds of the home are maintained safely and securely.
  2. Endeavour to recruit a senior management team for the home as soon as possible - including a registered home manager and a deputy manager.

The report includes a response from the service provider.

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General details

Report title 
Enter and view: Foxton Grange
Local Healthwatch 
Healthwatch Leicester
Healthwatch Leicestershire
Date of publication 
Friday, 29 November, 2019
Date evidence capture began 
Tuesday, 26 March, 2019
Date evidence capture finished 
Tuesday, 26 March, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Staff levels
Other information of note about this report 
Activity Coordinator
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details about conditions and diseases

Types of disabilities 
Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.