Enter and view: Fourways

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Summary of report content

Healthwatch Warwickshire conducted an Enter and View visit to Fourways on 8 May 2014. The Authorised Representatives joined in the weekly residents' coffee morning and heard about the varied and interesting activities that Fourways provide. The visiting team felt the Home had an excellent atmosphere with cheerful and caring staff. They heard of the lengths the Home manager went to in exploring the reasons for the behaviour of a particular resident and the non-drug intervention and management that was developed for this resident. The Home had an extensive menu but felt that this might be overwhelming for some of their residents so were looking at simplifying the choices, and developing picture menus to make choosing easier. The visiting team reported that they would be happy for a friend or relative to live at the Home and felt that there were no recommendations to be made. There was no provider response included in this report.

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General details

Report title 
Enter and view: Fourways
Local Healthwatch 
Healthwatch Warwickshire
Date of publication 
Thursday, 8 May, 2014
Date evidence capture began 
Thursday, 8 May, 2014
Date evidence capture finished 
Thursday, 8 May, 2014
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Consent to care and treatment
Engagement
Food and nutrition
Health and safety
Health protection
Holistic support
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Staff attitudes
Support
Healthwatch reference number 
Rep-5112

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not known
What type of organisation requested the work 
N/A
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia
What type of pregnancy or maternity themes are included in the report 
N/A

Details of people who shared their views

Number of people who shared their views 
4
Age group 
Not known
Gender 
All
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.