Enter and view: Four Seasons Care Home

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Summary of report content

Healthwatch Rochdale visited Four Seasons Residential Care Home on Monday 25th February 2019 at 2.00pm – 4.00pm as part of a programme of announced Enter and View visits to care homes in the Rochdale borough. The visit was based on eight care quality indicators developed by Independent Age. According to the indicators a good care home should: have strong, visible management; have staff with the time and skills to do their job; have good knowledge of each individual resident and how their needs may be changing; offer a varied programme of activities; offer quality, choice and flexibility around food and mealtimes; ensure residents can regularly see health professionals such as GPs, dentists, opticians or chiropodists; accommodate residents personal, cultural and lifestyle needs; be an open environment where feedback is actively sought and used. The Enter and view visit showed that Four Seasons Residential Home meet the requirements of some of the indicators. The E&V found there was a limited variety of individualised activities and recommended that the care home build on the range of activities, making them individualised to residents and to get ideas from other care homes.

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General details

Report title 
Enter and view: Four Seasons Care Home
Local Healthwatch 
Healthwatch Rochdale
Date of publication 
Thursday, 21 March, 2019
Date evidence capture began 
Monday, 25 February, 2019
Date evidence capture finished 
Monday, 25 February, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Food and nutrition
Health and safety
Information providing
Lifestyle and wellbeing
Quality of care
Quality of catering
Quality of staffing
Quality of treatment
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.