Summary of report contentHealthwatch Rochdale visited Four Seasons Residential Care Home on Monday 25th February 2019 at 2.00pm – 4.00pm as part of a programme of announced Enter and View visits to care homes in the Rochdale borough. The visit was based on eight care quality indicators developed by Independent Age. According to the indicators a good care home should: have strong, visible management; have staff with the time and skills to do their job; have good knowledge of each individual resident and how their needs may be changing; offer a varied programme of activities; offer quality, choice and flexibility around food and mealtimes; ensure residents can regularly see health professionals such as GPs, dentists, opticians or chiropodists; accommodate residents personal, cultural and lifestyle needs; be an open environment where feedback is actively sought and used. The Enter and view visit showed that Four Seasons Residential Home meet the requirements of some of the indicators. The E&V found there was a limited variety of individualised activities and recommended that the care home build on the range of activities, making them individualised to residents and to get ideas from other care homes.
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Enter and view: Four Seasons Care Home
Date of publication
Thursday, 21 March, 2019
Date evidence capture began
Monday, 25 February, 2019
Date evidence capture finished
Monday, 25 February, 2019
Type of report
Enter and view
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health and safety
Lifestyle and wellbeing
Quality of care
Quality of catering
Quality of staffing
Quality of treatment
Service delivery organisation and staffing
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
What type of pregnancy or maternity themes are included in the report
Number of people who shared their views
Specific ethnicity if known
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Care / support workers
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?