Enter and view: The Fountains Care Home. Havering

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Summary of report content

In April 2017, Healthwatch Havering carried out an enter and view to The Fountains Care Home. The visiting team spoke to a number of residents, 3 relatives, the events coordinator and hairdresser, as well as other staff members. The overarching theme of the visit was positive with some commentary on the need for décor improvements. Three relatives were very enthusiastic about the care their relative was being given and they were very happy with the food, activities and the way the home was organised. The recommendation made in report is shown below: • That the décor and furnishing of the home be reviewed and replaced, repaired or refurbished as necessary. At the time of publishing the report it did not contain a response from the provider.

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General details

Report title 
Enter and view: The Fountains Care Home. Havering
Local Healthwatch 
Healthwatch Havering
Date of publication 
Saturday, 4 November, 2017
Date evidence capture began 
Saturday, 4 November, 2017
Date evidence capture finished 
Saturday, 4 November, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Decor
Quality of care
Quality of staffing
Staff levels
Other information of note about this report 
Meaningful Activities
Activity Coordinator
Healthwatch reference number 
Rep-6459

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.