Summary of report contentOn 11th April 2017, Healthwatch Havering undertook an Enter and View visit to the Fountains Care Home. This is a 62-bedroomed care home with three floors; at the time of the visit, there were 20 general residents on the ground floor, 20 residents living with dementia on the first floor and 20 general residents on the second floor. Whilst viewing the home, the team noted several items of minor disrepair that required attention, however, they were pleased to note that air conditioning had been installed in the laundry, as recommended following a previous visit to the home. The kitchen and the fridge were clean and tidy. Staff were aware of health and safety procedures, and one was trained mental health nurse. Adequate support was being given to residents receiving end of life care as well as those who were immobile or living with dementia. Communication difficulties were covered by pictorial menus, braille and sign language. Staff engaged well with the residents and organised events and activities to keep the residents engaged. The report made only one recommendation- for the décor and furnishing of the home to be reviewed and replaced, repaired or refurbished as necessary.
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Enter and View: The Fountains Care Home
Date of publication
Tuesday, 10 March, 2020
Date evidence capture began
Tuesday, 11 April, 2017
Date evidence capture finished
Tuesday, 11 April, 2017
Type of report
Enter and view
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Lifestyle and wellbeing
Quality of care
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
If this work has been done in partnership, who is the partner?
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Number of people who shared their views
All people 18 and over
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Care / support workers
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?