Enter and View: The Fountains Care Home

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Summary of report content

On 11th April 2017, Healthwatch Havering undertook an Enter and View visit to the Fountains Care Home. This is a 62-bedroomed care home with three floors; at the time of the visit, there were 20 general residents on the ground floor, 20 residents living with dementia on the first floor and 20 general residents on the second floor. Whilst viewing the home, the team noted several items of minor disrepair that required attention, however, they were pleased to note that air conditioning had been installed in the laundry, as recommended following a previous visit to the home. The kitchen and the fridge were clean and tidy. Staff were aware of health and safety procedures, and one was trained mental health nurse. Adequate support was being given to residents receiving end of life care as well as those who were immobile or living with dementia. Communication difficulties were covered by pictorial menus, braille and sign language. Staff engaged well with the residents and organised events and activities to keep the residents engaged. The report made only one recommendation- for the décor and furnishing of the home to be reviewed and replaced, repaired or refurbished as necessary.

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General details

Report title 
Enter and View: The Fountains Care Home
Local Healthwatch 
Healthwatch Havering
Date of publication 
Tuesday, 10 March, 2020
Date evidence capture began 
Tuesday, 11 April, 2017
Date evidence capture finished 
Tuesday, 11 April, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Health protection
Lifestyle and wellbeing
Quality of care
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
If this work has been done in partnership, who is the partner? 
Primary research method used 
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.