Enter and view: The Fountains Care Home

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Summary of report content

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General details

Report title 
Enter and view: The Fountains Care Home
Local Healthwatch 
Healthwatch Havering
Date of publication 
Tuesday, 11 April, 2017
Date evidence capture began 
Tuesday, 11 April, 2017
Date evidence capture finished 
Tuesday, 11 April, 2017
Type of report 
Enter and view
Key themes 
Communication between staff and patients
Consent to care and treatment
Continuity of care
Decor
Digitalisation of services
Holistic support
Integration of services
Medication
Patient records
Referrals
Staff attitudes
Staff levels
Other information of note about this report 
Careplan
Healthwatch reference number 
HW-08

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Primary care services 
Community pharmacy
GP practice
Secondary care services 
Pharmacy
Social care services 
Hospice services
Nursing care home
Respite care

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
60
Age group 
65-85 years
Gender 
All
Ethnicity 
All
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Network related impact
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.