Summary of report contentHealthwatch Salford conducted an Enter and View visit at The Fountains Care Centre in January 2018 as part of a local programme of Enter and View visits to engage with residents of care homes and understand how dignity is being respected in a care home environment. The objectives of this visit were to: identify examples of good working practice, observe residents and relatives engaging with the staff and their surroundings and to experience the care home using the 3 primary senses of sight, sound and smell, capture the experience of residents and relatives and any ideas they may have for change. In addition to making observations, Authorised Representatives conducted interviews with 4 members of staff at the care home. Topics such as quality of care, safety, dignity, respecting and acknowledging the resident’s and families’ wishes and staff training were explored. Authorised representatives engaged with 5 service users at the care home to ask them about their experiences of the home and, where appropriate, other topics such as accessing health care services. Conversations highlighted issues around the range of activities for residents to take part in and the availability of staff to support these, the need for more visible leadership so that everyone can identify who the manager is, staff training and teambuilding and cosmetic improvements needed to update the décor. Ten recommendations were made relating to: activities, management presence and identifying staff, care plans, staff training, environment and call bells. The report does not contain a response from the provider.
Would you like to look at:
Enter and view: The Fountains Care Centre
Date evidence capture began
Monday, 15 January, 2018
Date evidence capture finished
Monday, 15 January, 2018
Type of report
Enter and view
Building and facilities
Communication between staff and patients
Food and nutrition
Health and safety
Lifestyle and wellbeing
Quality of care
Quality of staffing
Other information of note about this report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Care / support workers
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?