Enter and view: The Fountains Care Centre

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Summary of report content

Healthwatch Salford conducted an Enter and View visit at The Fountains Care Centre in January 2018 as part of a local programme of Enter and View visits to engage with residents of care homes and understand how dignity is being respected in a care home environment. The objectives of this visit were to: identify examples of good working practice, observe residents and relatives engaging with the staff and their surroundings and to experience the care home using the 3 primary senses of sight, sound and smell, capture the experience of residents and relatives and any ideas they may have for change. In addition to making observations, Authorised Representatives conducted interviews with 4 members of staff at the care home. Topics such as quality of care, safety, dignity, respecting and acknowledging the resident’s and families’ wishes and staff training were explored. Authorised representatives engaged with 5 service users at the care home to ask them about their experiences of the home and, where appropriate, other topics such as accessing health care services. Conversations highlighted issues around the range of activities for residents to take part in and the availability of staff to support these, the need for more visible leadership so that everyone can identify who the manager is, staff training and teambuilding and cosmetic improvements needed to update the décor. Ten recommendations were made relating to: activities, management presence and identifying staff, care plans, staff training, environment and call bells. The report does not contain a response from the provider.

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General details

Report title 
Enter and view: The Fountains Care Centre
Local Healthwatch 
Healthwatch Salford
Date evidence capture began 
Monday, 15 January, 2018
Date evidence capture finished 
Monday, 15 January, 2018
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Food and nutrition
Health and safety
Lifestyle and wellbeing
Quality of care
Quality of staffing
Staff attitudes
Staff levels
Staff training
Other information of note about this report 
Meaningful Activities
Activity Coordinator
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Adult social care
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.