Summary of report contentHealthwatch Staffordshire conducted an Enter and View visit on Rowan Court Care Home, a nursing home with 76 places caring for adults, on 14th July 2017. The purpose of the visit was to follow up on the findings of a previous Healthwatch visit made in November 2016 which had found issues relating to risks to individual safety being managed poorly, insufficient staffing levels and dignity being compromised. It was also noted that a CQC report published in March 2017 rated the home as inadequate and placed it in special measures – the rating was changed to “Requires Improvement” and taken out of special measures following a further CQC visit in May 2017. The Enter and View representatives reported: - staffing levels have been increased; - agency staff are only used occasionally; - staff have been trained on dealing with challenging behaviour and dementia; - all falls are logged and reported to the Falls team; - medicine management of tropical creams has been improved through training and the use of charts for administration of creams; - the provider stated that other issues have been addressed including: strong urine smell, staff shortages, reading of care plans, Mental Capacity Act training, updating DoLS assessments; - the Activity room has been refurbished and decluttered. The report made no recommendations. The provider did not provide a response.
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Enter and view follow up: Rowan Court Care Home, Staffordshire
Date of publication
Thursday, 10 August, 2017
Date evidence capture began
Friday, 14 July, 2017
Type of report
Enter and view
Consent to care and treatment
Health and safety
Quality of care
Other information of note about this report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
If this work has been done in partnership, who is the partner?
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Secondary care services
Care of the elderly
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?