Enter and view follow up: Rowan Court Care Home, Staffordshire

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Summary of report content

Healthwatch Staffordshire conducted an Enter and View visit on Rowan Court Care Home, a nursing home with 76 places caring for adults, on 14th July 2017. The purpose of the visit was to follow up on the findings of a previous Healthwatch visit made in November 2016 which had found issues relating to risks to individual safety being managed poorly, insufficient staffing levels and dignity being compromised. It was also noted that a CQC report published in March 2017 rated the home as inadequate and placed it in special measures – the rating was changed to “Requires Improvement” and taken out of special measures following a further CQC visit in May 2017. The Enter and View representatives reported: - staffing levels have been increased; - agency staff are only used occasionally; - staff have been trained on dealing with challenging behaviour and dementia; - all falls are logged and reported to the Falls team; - medicine management of tropical creams has been improved through training and the use of charts for administration of creams; - the provider stated that other issues have been addressed including: strong urine smell, staff shortages, reading of care plans, Mental Capacity Act training, updating DoLS assessments; - the Activity room has been refurbished and decluttered. The report made no recommendations. The provider did not provide a response.

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General details

Report title 
Enter and view follow up: Rowan Court Care Home, Staffordshire
Local Healthwatch 
Healthwatch Staffordshire
Date of publication 
Thursday, 10 August, 2017
Date evidence capture began 
Friday, 14 July, 2017
Type of report 
Enter and view
Key themes 
Consent to care and treatment
Health and safety
Quality of care
Staff levels
Staff training
Other information of note about this report 
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
If this work has been done in partnership, who is the partner? 
Primary research method used 
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Secondary care services 
Care of the elderly
Social care services 
Adult social care
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Does the information include public's views? 
Not known
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Not known
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.