Enter and view: Fletcher house

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Summary of report content

Healthwatch Somerset conducted an Enter and View on Fletcher House, a 60-bed residential home in January 2015. This visit was arranged as part of Healthwatch Lancashire’s Enter and View schedule to seek the views of those who live in residential services on the health and social care services, the residential service that they live in, access to services and identify areas of good practice. Observation by the Enter and View representatives reported that: staff were observed to support residents in a dignified and caring way. Residents commented that: that the food was excellent, and the staff were very kind. The Manager responded to the 6 recommendations in the report with actions that would be taken as a result of the Healthwatch Somerset’s findings.

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General details

Report title 
Enter and view: Fletcher house
Local Healthwatch 
Healthwatch Somerset
Date of publication 
Thursday, 22 January, 2015
Type of report 
Enter and view
Key themes 
Quality of care
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

Types of disabilities 
Not known
Types of long term conditions 
Not known
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
All people over the age of 65
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.