Summary of report contentHealthwatch Somerset conducted an Enter and View on Fletcher House, a 60-bed residential home in January 2015. This visit was arranged as part of Healthwatch Lancashire’s Enter and View schedule to seek the views of those who live in residential services on the health and social care services, the residential service that they live in, access to services and identify areas of good practice. Observation by the Enter and View representatives reported that: staff were observed to support residents in a dignified and caring way. Residents commented that: that the food was excellent, and the staff were very kind. The Manager responded to the 6 recommendations in the report with actions that would be taken as a result of the Healthwatch Somerset’s findings.
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Enter and view: Fletcher house
Date of publication
Thursday, 22 January, 2015
Type of report
Enter and view
Quality of care
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Types of disabilities
Types of long term conditions
What type of pregnancy or maternity themes are included in the report
Number of people who shared their views
All people over the age of 65
Specific ethnicity if known
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Care / support workers
Does the information include other people's views?
What was the main sentiment of the people who shared their views?