Enter and view: The Firs Nursing Home, Somerset

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Summary of report content

This is an Enter and View report by Healthwatch Somerset to the Firs Nursing home on 24th March 2015 by 5 authorised representatives. The Firs Nursing Home is owned by ‘Care West Country’. It can accommodate up to 40 residents and there were 38 residents living here at the time of visit. The Nursing Home is situated on the outskirts of Taunton. The Enter & View team spoke to staff and residents. No visitors were available to talk to at the time of visit. All residents the HWS team spoke with were happy with the service they received and several noted that the staff were kind and caring. Some of the residents said that they wished they could get out and about more often and several residents said that they enjoyed the activities. A number of good practices were noted. Recommendations were made to help the service make further improvements but on the whole, these are suggestions for consideration based on good practices noted at other homes. Staff that we spoke with said they were happy to be working there and received good training. The Healthwatch Somerset team came to the following conclusions: Conclusions Residents we spoke with seemed happy with the care they received. Staff were observed to treat residents with dignity and respect and the staff we spoke with seemed happy working at the Firs. The environment appeared to meet the needs of the residents and the lack of ensuite facilities in some rooms was not raised as an issue. Improvements to the environment can be made by consulting with ‘Action on Hearing Loss’ as recommended. Some residents said they would like to be able to get out and about to go shopping or visit friends but were unable to do so as they had no family available to support them. Overall the Enter and View team was impressed with the service offered at the Firs Nursing Home and grateful to the Manager for sharing the issues they experience in liaising with health services which has helped to inform Healthwatch Somerset of issues that exist for health and social care services in Somerset.

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General details

Report title 
Enter and view: The Firs Nursing Home, Somerset
Local Healthwatch 
Healthwatch Somerset
Date of publication 
Tuesday, 24 March, 2015
Date evidence capture began 
Tuesday, 24 March, 2015
Date evidence capture finished 
Tuesday, 24 March, 2015
Type of report 
Enter and view
Key themes 
Building and facilities
Food and nutrition
Holistic support
Lifestyle and wellbeing
Quality of care
Staff attitudes
Staff levels
Other information of note about this report 
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Structured interview
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia
Another long-term condition

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.