Enter and View: Field House Residential Care Home

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Summary of report content

On 30th October 2019, Healthwatch Peterborough undertook an Enter and View visit to Field House Residential Care Home which is a home to around 49 people, most of whom live with some element of dementia. The home was in a period of change as new service providers had recently taken over and the Manager was developing ways of working that will benefit the residents’ overall care, including recruitment of new staff and a staff training programme.

They found that the home was clean, safe and uncluttered; the environment was mostly dementia-friendly; residents had access to healthcare professionals such as GPs, community nurses, opticians and chiropodists; residents were very happy with the quality of food and that the home met people’s cultural preferences. Areas for further improvement were also identified which included lack of comfortable lounging area, unclear information about activities available for the residents, no regular visiting audiology service and no visiting dental service.

The report made 15 recommendations to which the providers responded with a 14 point action plan which was published separately.

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General details

Report title 
Enter and View: Field House Residential Care Home
Local Healthwatch 
Healthwatch Peterborough
Date of publication 
Wednesday, 11 December, 2019
Date evidence capture began 
Wednesday, 30 October, 2019
Date evidence capture finished 
Wednesday, 30 October, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Information providing
Lifestyle and wellbeing
Quality of care
Quality of catering
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
If this work has been done in partnership, who is the partner? 
Primary research method used 
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.