Enter and view: Ferrol Lodge Care Home

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Summary of report content

Healthwatch Trafford conducted an announced Enter and View visit to Ferrol Lodge Care Home in October 2019. The home provides care and support to up to 23 elderly residents. 

The report found that residents had choice over whether they spent time in their rooms or in multiple communal lounges. Some residents wanted more trips outside in the afternoons. Staff reported being satisfied with their work and were observed to be friendly and caring towards the residents. Complaints procedures were provided in easy read format for residents and is available in all rooms. The Manager reported that each morning the home operates a designated social time for staff to spend time with residents that is not a about tasks and is purely social, and it is called ‘Together at 10’.

A number of recommendation were made in the report, including that hand gel should be visible to visitors entering the home; provide a shower room; review personalising bedroom doors; and to continue refurbishing the bedrooms. 

The service provider responde well to these recommendations. 

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General details

Report title 
Enter and view: Ferrol Lodge Care Home
Local Healthwatch 
Healthwatch Trafford
Date of publication 
Thursday, 20 February, 2020
Date evidence capture began 
Friday, 25 October, 2019
Date evidence capture finished 
Friday, 25 October, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.